Support for Your Laser Needs

SERVICE SUPPORT

Our support team specialises in providing 24/7 emergency assistance and guidance for repairs and troubleshooting when you need it the most.

OPT AFTER-SALES Guideline

Our warranty for laser show systems is 2 years and for laser modules it is 1 year!

(1)We can provide a free maintenance service for software or hardware failure caused by quality problems with the product itself.

(2) During the warranty period, the product can be returned to factory for repair or sent to our after-sales service point. The buyer needs to pay the transportation costs and should follow our transport recommendations. If the buyer does not obey these recommendations, additional transport costs (such as taxes) will be borne by the buyer. If the product does not need to be returned for repair, we will provide the appropriate maintenance information and instruction manual to the seller. According to the situation, we may send the appropriate accessories to the buyer and negotiate whether damaged parts should be returned. The buyer will bear the transportation costs incurred.

(3) Man-made damage, breakage, water damage, alterations or demolition of the product will incur a charge, as will irreparable faults. Warranty service will not be provided in these cases.

Inspiration

FAQ's

Q1. Minimum Order Quantity (MOQ):

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The MOQ varies based on the product. For instance, our 4W RGB laser show system doesn't have a minimum order requirement. You can purchase a single unit.

Q2. Shipping Method and Lead Time:

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The production time is typically 5-7 days, and mass production of orders over 15 pieces may take 1-2 weeks.

Note: The actual production time depends on the product specifications and our production plan.

We predominantly use DHL, UPS, FedEx, or TNT for shipping, with an average transit time of 5-7 days. This means you will receive the product within 10-14 working days!

We also provide air or sea transportation. Please contact our sales team for more details.

Q3. Handling Faulty Products:

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Our products undergo rigorous quality control, ensuring a defect rate below 0.1%. During the warranty period, we replace small quantities with new units. For larger defective batches, repair or replacement discussions will be initiated, contingent on the situation.

Q4. Overseas Ordering Process:

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1.Share the buyer's address and contact details to receive a proforma invoice with payment terms.

2. Payment can be made via bank transfer or PayPal as per the invoice.

3. We swiftly process, inspect, pack, and ship goods within 7 days.

Q5. What is the standard of package?

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The packaging is typically in cartons, plastic case or flight case,depending on the model and specific product. Contact our sales team for further details.

Q6. Do you accept OEM business?

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Yes, We have our own metalworking department and a complete production line, enabling us to offer customised services and a variety of flexible options.

Q7. what kind of certificate you have ?

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We proudly adhere to stringent quality standards, holding certifications such as UL/FCC/IP44/ROHS for power adapters and EMC/CE/EN60825/ROHS/IP65/FCC for laser lights. Our factory has undergone meticulous audits by prestigious entities such as WAL-MART and SGS.